How do I Register?

Registration is very simple. Just head to

How can i unsubscribe the service ?

To unsubscribe PGL service , email your username, email address, phone number (if you are a landline user), MDN number (if you are a EVO/Others user) at “” or use contact us form.

Do I need any special software to be able to play online?

You need the game client installed on your PC. You must however be logged into the Gaming Lounge website to be able to connect to the gaming servers.

How do I start playing

Detailed guide on how to play a specific game is mentioned in each Games section of

Is it a must that I need to be a PTCL customer to avail this service?

No, you do not need to be a PTCL customer. You can register as a non-PTCL but PTCL customers may avail special discounts

Is this the final list of games or there can be additions/deletions?

List of games may change anytime and we will try to give you the latest available releases possible

Who can register to website?

Anyone can register to the website to become part of community forums.

Can Non-PTCL users connect to game servers?

Currently multiplayer game servers are not restricted to PTCL and any non-PTCL users may connect to them.

I know nothing about these online multiplayer games. What are these?

A multiplayer online game is a video game which can be played via a game server over the internet, with other players around the world.

Do I need to buy a game to play on these servers?

Yes, it is mandatory to have a game installed on your PC to play. PTCL is only providing the servers towards which customers having that game can connect. We do not support piracy. However some of the clients are available for free.

What are the minimum broadband requirements for playing on these servers?

Minimum is 1 Mbps, however, 4 Mbps & above is recommended for best gaming experience.

What are the minimum hardware requirements to run these games?

Please visit and in Games section, each game has its requirements listed

I have the game installed, how do I connect to these PTCL Game Servers?

Please visit and in Games section, each game has its method of connecting/procedure explained

I registered to forums but forgot my password

Please visit and in Login section use “I forgot my password” option

I get following error on connecting to server for game CS:GO (Counter Strike: Global Offensive) “Server using 'public' lobbies, requiring pw no, lobby id” or unable to connect without any error

a. If customer has bought genuine game from Steam, please share details at
b. If non-genuine game, then CS:GO requires purchase of game